Refund and Returns Policy
At SLR STORE, we strive to provide a smooth and hassle-free experience when purchasing digital cards, gift cards, and shopping cards. Please review our refund policy below:
Refund Eligibility
- Delivery Issues: Refunds are available only if there’s a problem on our end, such as failure to deliver or significant delays beyond our stated delivery window.
- Successful Deliveries: If the digital card has been successfully delivered and used, we cannot offer a refund.
Non-Refundable Items
- Digital and Gift Cards: Once delivered, digital and gift cards are non-returnable and non-refundable. Please double-check your order before completing your purchase.
Delivery Timeframe
- Standard Delivery: We aim to deliver your order within 30 minutes to 2 hours after processing.
- Extended Delays: In rare cases, delivery may take up to 24 hours. If we fail to deliver within this timeframe, you are eligible for a full refund.
Unaccepted Deliveries
- Refusal of Delivery: If you choose not to accept the delivery after completing your order, we will refund the amount paid minus a 5% processing fee.
Requesting a Refund
- Timeframe: Contact us within 24 hours of your order if you encounter any issues. For delivery problems, please reach out within the promised delivery time.
- Process: Provide your order details and a clear description of the issue to our support team.
Need Assistance?
Our 24/7 support team is here to help with any issues related to your card, including activation problems. Don’t hesitate to get in touch—we’re always happy to assist!
Contact Us
- Email: support@slrstore.net
- WhatsApp: +8801858519540